Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are all products at Wheelers Luxury Gifts authentic?
Yes, we are authorized stockists for all the brands we carry. Every item is guaranteed 100% authentic and comes in its original designer packaging with manufacturer warranties where applicable.
What are your domestic and international shipping options?
We offer complimentary standard shipping on orders over a certain value within the UK. We also provide worldwide express shipping via trusted couriers like DHL and FedEx to ensure your luxury items arrive safely.
Can I have my purchase gift-wrapped?
Absolutely. We specialize in a bespoke gift-wrapping service using premium paper and ribbons. You can also include a personalized handwritten message to add a special touch to your gift.
What is your return policy for fashion and accessories?
We offer a 14-day return period for most items, provided they are in their original, unused condition with all tags and security seals intact. Please note that personalized or engraved items are non-returnable.
Do you offer personalization or engraving services?
Yes, we provide in-house engraving and embossing services on a wide range of products, including leather goods, pens, and jewelry, performed by our skilled technicians.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.